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Session   Type Title  
1 Introduction [Text
2 Introduction, part 2 [Text
3 A. Organizations Engaged in Quality Oversight [Text
4 A. 1. Oversight of Health Plans [Text
5 A. 2. Oversight of Hospitals [Text
6 A. 3. Oversight of Ambulatory Care and Physicians Practices [Text
7 A. 4. Section Conclusion [Text
8 B. Performance Measurement [Text
9 B. 1. Available Performance Measure [Text
10 B. 2. Performance Measures for Clinical Care [Text
11 B. 3. Patient Satisfaction Measures [Text
12 B. 4. Patient Safety [Text
13 B. 5. Measurement of Physician Practices [Text
14 B. 6. Section Conclusion [Text
15 C. Report Cards and Pay-for-Performance [Text
16 C. 1. Performance Reports [Text
17 C. 2. Pay-for-Performance [Text
18 C. 3. Impacts on Quality [Text
19 C. 4. Section Conclusion [Text
20 Future Trends and Conclusions [Text
21 Learner Reflection and Post-Test [Text