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Session   Type Title  
1 Introduction
2 Introduction, part 2
3 A. Organizations Engaged in Quality Oversight
4 A. 1. Oversight of Health Plans
5 A. 2. Oversight of Hospitals
6 A. 3. Oversight of Ambulatory Care and Physicians Practices
7 A. 4. Section Conclusion
8 B. Performance Measurement
9 B. 1. Available Performance Measure
10 B. 2. Performance Measures for Clinical Care
11 B. 3. Patient Satisfaction Measures
12 B. 4. Patient Safety
13 B. 5. Measurement of Physician Practices
14 B. 6. Section Conclusion
15 C. Report Cards and Pay-for-Performance
16 C. 1. Performance Reports
17 C. 2. Pay-for-Performance
18 C. 3. Impacts on Quality
19 C. 4. Section Conclusion
20 Future Trends and Conclusions
21 Learner Reflection and Post-Test